- Support -

Frequently Asked Questions

Here are the most commonly asked questions on money transfers and fraud preventions that may be useful to you.

Frequently Asked Questions

Find the answers to the most commonly asked questions below.

Expand All|Collapse All

Scroll to category

Sending money at a partner location

Q1. How do I send money from a SpeedSend location?
  • Find a SpeedSend location using our Partner Locater tool
  • Bring along a photo identification document and fill up the Send Money form. Hand over the filled form to the SpeedSend agent along with the amount of money you intend to send.
  • Contact the person whom you are sending the money to, and provide him/her the CMT Tracer number (Alphanumeric format) you received from the SpeedSend agent. Please ensure when providing the receiver’s name in the send form, the receiver’s name on the form is exactly the same as his/her photo identification document. If the name provided is different from the photo identification document, receiver may not be able to collect the money.
  • As for account credit services, CMT Tracer Number is not required as the money will be directly transferred to the receiver’s account.
Q2. How do I find a SpeedSend location?

SpeedSend has over 15,000 cash payout locations. To find an agent location near you, please refer to the Partner Locater tool.

Q3. What are the fees to transfer money using the SpeedSend services?

Fees to transfer money vary by each country. Please use the Fees Estimator tool to find out the exact fee required to pay.

Q4. How much money can I transfer?

Requirements vary by country. Please check with your SpeedSend agent.

Q5. When will the receiver be able to collect the money?

For cash-to-cash service, it usually takes a few minutes for a transfer to be done.

Q6. Can the receiver choose the currency when receiving money?

No. The sender will select the currency in which the money will be received.

Q7. What should I do if the receiver is having problems receiving money?

Please ensure that the receiver has the correct CMT Tracer Number, a valid photo identification document which matches his/her name you have provided.

^ Back to Top

Receiving money at a partner location

Q1. What do I need to receive the money?

You will need to present the CMT Tracer Number and a valid photo identification document (normally a Government issued identification) that displays your legal name.

Q2. How do I find the nearest SpeedSend location?

SpeedSend has over 15,000 cash-to-cash locations. To find an agent location near you, please refer to the Partner Locater tool.

Q3. When will the money be available for pick up?

Money will be available for pick up normally within a few minutes once the money has been successfully sent.

Q4. How do I receive a money transfer?

For a cash-to-cash money transfer, you will need to present to the SpeedSend agent the CMT Tracer Number (Alphanumeric format), a photo identification document (normally Government issued identification) and fill up a receive money form. If you do not have the the CMT Tracer Number, please request it from the sender.

Q5. What should I do if I have troubles receiving money?

For all issues relating to the transaction, you must advise the sender to return to the origin of the transaction.

^ Back to Top

How to prevent fraud

Q1. Who is allowed to pick up the money that I have transferred to?

The person receiving the money can only collect the money. He/she must present a valid photo identification document and must know the information about the transfer.

Q2. I received a call from SpeedSend requesting for some information? Should I provide it?

No, SpeedSend will never call to request anyinformation from you.

Q3. How and where can I get more information pertaining to fraud?

For more information, you may visit our Fraud Prevention page.

^ Back to Top
Got a Question? Read our FAQs.

Become a SpeedSend Agent

Providing you with an opportunity to increase revenue to complement your existing business. Contact us to find out more.

Contact us